If you get a message that says, “Video unavailable. If this isn’t possible, you can assign the videos to watch at home, where your students will use their own internet connection.įinally, you can always record and upload your own videos in “My Content” > “Add Content” > “Upload a video.” Issue #2: Restricted mode If you get a white screen, sad face or a message that says “The connection was reset” when trying to watch a video, then your school needs to whitelist for teachers and for students.Ĭontact your IT admin, and share our article on how to whitelist YouTube at your school as well as our spec sheet with them. Try signing in with a Google Apps accountģ. White screen, sad face or connection was reset messageĢ. If you or your students are having trouble accessing YouTube videos through Edpuzzle, take a look at this list of common issues and their solutions.ġ.
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